Return & Refund Policy

1. Before Making a Purchase

Customers are encouraged to provide accurate vehicle information before purchasing an engine or gearbox.

This may include:

• Vehicle make
• Vehicle model
• Model year
• Engine size
• Engine code
• Gearbox code
• Transmission type
• VIN or chassis number where applicable

2. Eligible Return Situations

A return may be considered where a product is materially different from what was agreed or where an applicable warranty or consumer protection right applies.

Depending on the circumstances, this may include:

• Incorrect product supplied by Autoways Engines & Gearbox.
• Significant undisclosed product discrepancy.
• Product damage attributable to circumstances before delivery.
• A valid warranty-related issue.
• Another circumstance where a return or remedy is required by applicable law.

3. Non-Returnable Situations

A return may not be accepted where the issue results from circumstances outside the agreed product condition or warranty terms.

Examples may include:

• Incorrect vehicle information supplied by the customer.
• Incorrect engine or gearbox selected by the customer.
• Unauthorised modification of the product.
• Improper installation.
• Installation by an unqualified or unsuitable technician.
• Damage caused by incorrect installation.
• Damage caused by misuse or neglect.
• Damage caused by overheating, contamination or incorrect fluids.
• Damage caused after delivery or collection that is not attributable to us.
• Products returned without prior authorisation.

4. Engine & Gearbox Installation

Engines and gearboxes should be installed by a suitably qualified automotive technician or mechanic.

Installation should be carried out according to appropriate manufacturer specifications and professional automotive practices.

5. Inspection After Delivery

Customers should inspect the product as soon as reasonably possible after delivery or collection.

If there is visible damage, missing equipment or a significant discrepancy, please contact Autoways Engines & Gearbox promptly.

Photographs, videos, order information and other supporting documentation may be requested to assist with the assessment.

6. Return Authorisation

Customers must contact Autoways Engines & Gearbox before returning a product.

Products should not be sent back without receiving return instructions from our team.

Once a return request has been received, we may assess the circumstances and provide instructions regarding the next steps.

7. Return Process

8. Return Transportation

Return transportation arrangements and costs will depend on the reason for the return and the applicable product terms.

Where the return is due to an error attributable to Autoways Engines & Gearbox, the appropriate transport arrangement will be considered on a case-by-case basis.

Where the return results from customer error, compatibility issues caused by incorrect information, or another customer responsibility, the applicable transport costs may be for the customer's account, subject to applicable law.

9. Refunds

Where a refund is approved, the refund method and timing will depend on the circumstances of the transaction, applicable payment method and legal requirements.

Refunds will normally be processed using the appropriate payment method associated with the original transaction, where reasonably possible.

10. Warranty Claims

Where a product is supplied with a warranty, warranty claims will be handled according to the applicable warranty terms.

Customers may be required to provide:

• Order information
• Proof of purchase
• Installation information
• Photographs or videos
• Diagnostic information
• Technician or workshop reports
• Other information reasonably required to assess the claim

11. Engine & Gearbox Warranty Conditions

Warranty coverage may depend on the product purchased and the specific warranty supplied with that product.

Customers should follow all applicable installation, maintenance and operating requirements.

Warranty coverage may be affected by improper installation, misuse, neglect, overheating, incorrect fluids, contamination, unauthorised modifications or other circumstances outside the agreed warranty conditions.

12. Exchange or Replacement

Where an exchange or replacement is approved, Autoways Engines & Gearbox may provide a suitable replacement product, subject to stock availability and the applicable agreement.

Replacement products may differ in appearance from the original product while still meeting the applicable specifications.

13. Customer Responsibilities

Customers are responsible for:

• Providing accurate vehicle information.
• Confirming compatibility before purchase.
• Using qualified technicians for installation.
• Following appropriate installation procedures.
• Using suitable fluids and components.
• Maintaining the product appropriately.
• Reporting potential problems promptly.
• Keeping proof of purchase and relevant documentation.

14. Consumer Rights

Nothing in this Return & Refund Policy is intended to remove, restrict or limit any consumer rights that cannot lawfully be excluded or limited under applicable South African legislation.

Where applicable, returns, refunds, replacements and other remedies will be handled in accordance with the relevant legal requirements.

15. Fraudulent or Abusive Returns

Autoways Engines & Gearbox reserves the right to investigate return requests where there are reasonable concerns regarding fraud, misuse, intentional damage or abuse of the return process.

Any action taken will remain subject to applicable law.

16. Contact Before Returning a Product