Privacy Policy

1. Who We Are

Autoways Engines & Gearbox is an automotive supplier specialising in engines, gearboxes, transmissions and related automotive components.

Our website is: autowaysenginesandgearbox.co.za

For privacy-related enquiries, please contact us through the contact details available on our website.

2. Information We Collect

Depending on how you interact with our website and business, we may collect information such as:

Personal Information

• Full name
• Company or business name
• Telephone number
• WhatsApp number
• Email address
• Physical or delivery address
• Billing address
• Vehicle information
• Vehicle make and model
• Vehicle year
• Engine number or engine code
• Gearbox or transmission code
• VIN or chassis number where provided
• Information contained in enquiries or communications

Order Information

• Products ordered
• Order number
• Billing information
• Delivery information
• Payment-related information
• Customer communications
• Transaction information

3. How We Collect Your Information

We may collect information when you:

• Visit our website
• Complete a contact form
• Submit a product enquiry
• Request a quotation
• Contact us through WhatsApp
• Contact us by telephone
• Contact us by email
• Create an account
• Place an order
• Request delivery
• Submit vehicle or VIN information
• Communicate with our staff

4. Automatically Collected Information

When you visit our website, certain technical information may be collected automatically.

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Website activity
• Referring website
• Date and time of visits
• Approximate geographic information
• Technical and diagnostic information

5. How We Use Your Information

We may process your personal information for legitimate business purposes, including:

• Processing and fulfilling orders
• Responding to product enquiries
• Assisting with vehicle compatibility
• Preparing quotations
• Processing and verifying payments
• Arranging deliveries and collections
• Providing customer support
• Managing customer accounts
• Maintaining business records
• Improving our website and services
• Protecting our website and business
• Communicating important service information
• Sending marketing communications where permitted

6. Lawful Processing

We process personal information only where there is an appropriate lawful basis for doing so.

Depending on the circumstances, processing may be necessary to fulfil a contract, respond to an enquiry, comply with a legal obligation, protect legitimate business interests, provide requested services or obtain consent where required.

7. Vehicle & VIN Information

When you request assistance with an engine or gearbox, you may voluntarily provide vehicle information such as your VIN, chassis number, engine code, gearbox code, vehicle model or year.

We use this information primarily to assist with product identification and compatibility.

8. Sharing Personal Information

We do not sell your personal information.

Where necessary to operate our business, we may share relevant information with trusted service providers, including:

• Payment service providers
• Delivery and logistics companies
• Website hosting providers
• IT and technical service providers
• Analytics providers
• Professional advisers
• Government or regulatory authorities where legally required

9. Payments

Payments made through our website or approved payment channels may be processed by third-party payment providers.

These providers may collect and process information according to their own privacy policies and security requirements.

10. Cookies

Our website may use cookies and similar technologies to improve functionality, remember preferences, support shopping cart functionality, analyse website traffic and improve our services.

You can configure your browser to block or delete cookies. Disabling certain cookies may affect website functionality.

11. Third-Party Services

Our website may use third-party services including payment providers, analytics services, social media services, WhatsApp, email services, hosting providers and security services.

These third parties may process information according to their own privacy policies.

12. Direct Marketing

Where permitted by applicable law, we may use your contact information to communicate information about products, promotions, availability, services and company announcements.

You may request that we stop sending direct marketing communications at any time.

13. Protecting Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, loss, misuse, alteration, destruction or accidental disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

14. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or where retention is required by law.

Transactional, accounting, warranty, dispute and other business records may be retained for applicable legal or operational requirements.

15. Your Privacy Rights

Subject to applicable law, you may have rights to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion where legally applicable
• Object to certain processing
• Withdraw consent where applicable
• Object to direct marketing
• Request information about how your personal information is processed

16. Access & Correction Requests

If you would like to access, correct or update personal information held by Autoways Engines & Gearbox, please contact us through the contact channels available on our website.

We may need to verify your identity before processing certain requests.

17. Children's Privacy

Our website and services are primarily intended for adults. We do not knowingly seek to collect personal information from children where such processing would be prohibited by applicable law.

18. International Data Transfers

Some third-party service providers used by our website may operate outside South Africa.

Where personal information is transferred outside South Africa, we aim to ensure that the transfer is handled in accordance with applicable privacy and data-protection requirements.

19. External Links

Our website may contain links to third-party websites. Autoways Engines & Gearbox is not responsible for the privacy practices, security or content of external websites.

We recommend reviewing the privacy policy of any third-party website before submitting personal information.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website functionality, technology, applicable legislation or data-processing practices.

The latest version will always be published on this page.