Delivery Information

1. Delivery Areas

Autoways Engines & Gearbox supplies customers throughout South Africa.

Delivery availability depends on the destination, product size, transport requirements and available courier or freight services.

For larger products such as complete engines and gearboxes, specialised freight or transport services may be required.

2. Delivery Charges

Delivery charges are generally determined according to factors such as:

• Delivery location
• Product size and weight
• Number of products
• Transport requirements
• Delivery method
• Destination accessibility

3. Delivery Process

4. Packaging & Protection

Engines, gearboxes and other automotive components are prepared for transportation according to the nature and requirements of the product.

Where appropriate, products may be secured using protective packaging, pallets, frames or other suitable transportation methods.

Our objective is to minimise the risk of damage during handling, loading and transportation.

5. Delivery Information Required

To arrange delivery, customers may be required to provide:

• Full name or company name
• Contact telephone number
• Email address where applicable
• Complete delivery address
• Suburb and city
• Province
• Postal code
• Special delivery instructions where applicable

6. Delivery Times

Delivery times may vary depending on stock availability, destination, transport provider and the size or nature of the product.

Estimated delivery times will be communicated where possible once the delivery arrangements have been confirmed.

Delivery times are estimates and may be affected by circumstances outside the reasonable control of Autoways Engines & Gearbox.

7. Delays

Transport delays may occur due to factors including:

• Traffic and road conditions
• Weather conditions
• Public holidays
• Transport provider delays
• Incorrect delivery information
• Remote or difficult-to-access destinations
• Unexpected logistical circumstances

Where we become aware of a significant delivery issue, we will make reasonable efforts to assist with the relevant transport provider.

8. Collection

Customers may request collection where this option is available and has been arranged with Autoways Engines & Gearbox.

Collection arrangements must be confirmed before arriving at the collection location.

Customers collecting engines or gearboxes should ensure that an appropriate vehicle, equipment and assistance are available for safe loading and transportation.

9. Inspection Upon Delivery

Customers should inspect the packaging and product as soon as reasonably possible after delivery.

If visible damage is identified, customers should take photographs of the packaging and product and contact Autoways Engines & Gearbox promptly.

Supporting photographs, videos and delivery documentation may be requested to assist with an investigation.

10. Delivery Damage

If a product appears to have been damaged during transportation, customers should notify us as soon as possible.

We may work with the relevant transport provider to investigate the matter and determine the appropriate next steps.

11. Failed Delivery

If delivery cannot be completed because the customer is unavailable, the address is incorrect or the delivery location cannot safely be accessed, additional delivery or re-delivery charges may apply.

Customers should ensure that someone authorised is available to receive the delivery where required.

12. Large & Heavy Products

Engines and gearboxes are heavy automotive components and may require specialised transportation and handling.

Customers should ensure that the delivery location is suitable for receiving large or heavy products.

Additional handling or access requirements should be discussed with our team before delivery is arranged.

13. International Delivery

International shipping may be available for selected products and destinations subject to transport availability and applicable requirements.

International customers may be responsible for applicable customs duties, taxes, import charges, clearance fees and other destination-country requirements unless otherwise agreed.

14. Customer Responsibilities

Customers are responsible for:

• Providing accurate delivery information.
• Being available to receive the order.
• Ensuring suitable access to the delivery location.
• Checking the product upon arrival.
• Reporting visible transport damage promptly.
• Following reasonable instructions provided by the transport provider.